The following manufacturer's guarantees apply to products purchased through London Brassware.

Please note, we will not entertain liability claims for damages to surface finishes resulting from the use of proprietary cleaning materials, normal wear and tear, and any damage caused as a result of misuse, negligence or faulty installation or where a product has been used for purposes other than its intended and normal use.

Each product is individually inspected and tested to ensure excellence in every aspect of design, engineering and finishing.

St James Collection products are covered under the Marflow guarantee for a period of 10 Years* from the date of purchase. The guarantee applies where after the products are put into service, a defect is discovered or arises under normal use, which is related to a design fault, materials or workmanship. In this instance, Marflow agree to remedy the defect either by replacement or repair at their expense.

* Please note, a 5 Year guarantee is provided when products are installed into a commercial setting.

Brassware Finishes

The Bright Chrome finish is guaranteed for 10 Years. Unlacquered Copper and Unlacquered Brass do not have a finish guarantee due to the nature of the finish, whilst all other finishes are guaranteed for 2 Years subject to the terms and conditions of use set out below.

Terms & Conditions

The guarantee is in addition to your statutory and other legal rights and is subject to the following conditions:

  • the product was purchased within the United Kingdom or Republic of Ireland
  • the product is used in domestic and commercial including hotels applications only
  • the guarantee applies solely to the original purchaser with proof of purchase
  • the installation must allow ready access to all products for the purpose of inspection, maintenance or replacement
  • repair under this guarantee does not extend the original expiry date. The guarantee on any replacement parts or product ends at the original expiry date
  • any part found to be defective during the guarantee period will be replaced without charge, providing that the product has been installed in accordance with the instructions given in this guide and used as the manufacturer intended

The guarantee does not cover damage or defects caused by:

  • general wear and tear (to special non-chrome finishes and components such as filters, seals, ‘O’ rings, washers)
  • incorrect installation
  • repair using non-Marflow parts
  • accidental or wilful misuse
  • corrosion and the use of inappropriate cleaning products
  • system debris, including the build up of lime-scale (which can be controlled through regular servicing and maintenance)

The guarantee does not cover:

  • compensation for loss of use of the product or consequential loss of any kind
  • any costs that may be associated with the removal or installation of the product(s) for servicing, repair or replacement

The Sterlingham Co offer a different manufactuer's warranty depending on the product purchased.

Low Energy Towel Warmers

Low Energy Towel Warmers are covered by a 10 Year Guarantee.

Given satisfactory evidence of the date of purchase, Sterlingham will, during the first ten years, replace or rectify any mechanical fault to the product as a whole without charge. After this time any fault developing in the electric towel warmers heating element will be rectified by replacing it at The Sterlingham Co works at the nominal cost to the customer of labour and materials. In this instance no attempt must have been made to dismantle the product because of the potential damage to the element rendering it un-testable. In both instances it is the responsibility of the customer to arrange and cover the costs of safe packaging and transportation to and from the workshop.

Hydronic and Dual Fuel Towel Warmers

Hydronic and Dual Fuel Towel Warmers are guaranteed by a 5 Year Guarantee from the date of supply.

As The Sterlingham Co. do not make the electric heaters for Dual Fuel models, in line with the element manufacturer’s warranty we will provide a replacement cartridge heater free of charge if the heater fails within one year of the date of supply.

Bath Fittings

The workmanship and quality inspection on Bath Fittings (including Washstands) enables The Sterlingham Co to offer a lifetime guarantee in the hands of the purchaser.